Frequently asked questions
Replace these example Q&As with your college's real, most-asked questions. Click a question below to test the accordion.
Add the answer — who to contact and by when.
Add the answer, linking to STARS or the relevant form.
Add the IT Helpdesk contact and hours.
Add the answer, linking to Campus Maps.
Add the pastoral care / wellbeing team contact.
Add who staff should ask (e.g. their Head of Campus, or People & Culture) for the current onboarding hub password.
Where do I go if I have an issue?
Confirm/adjust who each issue type actually goes to — this is meant to be the fastest way for a new staff member to find the right person.
| Issue | Go to |
|---|---|
| Student behaviour | Classroom strategies first, then the Triple R Process — see Behaviour & Pastoral Support |
| Student wellbeing / safety concern | Pastoral Care Leader / Year Level Coordinator (add name) |
| Missed exam or assignment | Head of Department — see Assessment & Missed Work |
| NCCD / learning adjustment | NCCD Coordinator / Learning Support — see NCCD |
| IT / device / account problem | IT Helpdesk (add contact) |
| Engage or STARS access/login issue | See Engage / STARS "Getting help" sections |
| Maintenance / safety hazard on campus | Submit a Maintenance Request |
| Workplace concern, grievance or HR question | People & Culture (HR) (add contact) |
| Child safety concern | Follow mandatory reporting procedure — add contact/process |
| Anything else / not sure | Your line manager or buddy — no question is too small |
Key contacts
Replace with your college's real staff directory / key roles.
| Area | Contact | Email / Extension |
|---|---|---|
| IT Helpdesk | Name / Team | edit-me@sophiacollege.catholic.edu.au |
| People & Culture (HR) | Name / Team | edit-me@sophiacollege.catholic.edu.au |
| NCCD Coordinator | Name | edit-me@sophiacollege.catholic.edu.au |
| Learning Support | Name | edit-me@sophiacollege.catholic.edu.au |
| Pastoral Care Leader | Name | edit-me@sophiacollege.catholic.edu.au |
| QCAA / Senior Schooling Coordinator | Name | edit-me@sophiacollege.catholic.edu.au |
| Engage support | Name / Team | edit-me@sophiacollege.catholic.edu.au |
| STARS support | Name / Team | edit-me@sophiacollege.catholic.edu.au |
| WHS Officer | Name | edit-me@sophiacollege.catholic.edu.au |
| Staff Wellbeing / EAP | Name / Provider | edit-me@sophiacollege.catholic.edu.au |
| Front office / Reception | — | edit-me@sophiacollege.catholic.edu.au |
Still stuck? Reach out to your line manager or buddy — no question is too small in your first term.